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NoteCable Software FAQS

Common Questions

  • Q1. Haven't received any emails with registration information?

    After the payment is confirmed, you will receive an email with registration Email and code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.

  • Q2. Received the registration information, but there is nowwhere to download the program?

    Please download the program you've purchased form our Download Center.

  • Q3. Can I pay with PayPal?

    Yes, our products support PayPal to pay for the order.

  • Q4. What should I do if I accidently purchased the wrong product?

    Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

  • Q5. Is the code available on both Windows version and Mac version of NoteCable programs?

    Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

  • Q6. I want to buy several copies of NoteCable programs, can I get a discount on my order?

    Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

  • Q7. What can I do if I get the message "Invalid Code" when trying to register?

    First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

    If you purchased NoteCable program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code.

  • Q8. I have problem in updating my program to the latest version?

    If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running from our Download Center.

  • Q9. Can I update to the latest version without paying again?

    Yes, you will get free Technical Support and free Updates once you have purchased our program.

  • Q10. Does NoteCable work with the iTunes and Spotify from Windows 10 store?

    Yes, all of our programs including Video Converter, Spotify Music Converter and iTunes Audio Converter are compatible with the Windows 10 Store version of Spotify and iTunes. Please simply download the latest versions of them from our Download Center.

  • Q11. What are the differences between a trial version and a registered version?

    NoteCable provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions.( Learn More )

  • Q12. What is your refund policy?

    In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

Apple Music Converter FAQs

  • Q1. How to register iTunes Audio Converter?

    Please refer to this guide to register NoteCable program effortlessly: How to register NoteCable programs with registration code provided.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    First, please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

    If you purchased NoteCable program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code.

  • Q3. How to solve the problem that NoteCable fails to read iTunes library?

    Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

    Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue. ( Learn More )

  • Q4. Why the output file is only 3 minutes long?

    It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

  • Q5. What kind of audio formats could be converted?

    Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

  • Q6. How to solve the problem of "Conversion Failed"?

    For this error, we have some suggestion for you, please try and check if it helps to fix this issue. ( Learn More )

  • Q7. What should I pay attention while using iTunes Audio Converter?

    You should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

  • Q8. Where can I get the converted files?

    The converted files are stored in the output folder. Click the "History" button in the main interface to find the output audio.

  • Q9. The output audio quality is unsatisfied, how to improve the output quality?

    Please update your program tothe latest version. If the problem persists, please set the output format as MP3 and bitrate as 256kbps to have a try. To customize the output format, please click the "Setting" button. There will be a pop-up window to let you set output settings. If the output quality is still unsatisfied after such settings, pleasecontact our support for further help.

  • Q10. The output files have several short breaks of silence when played back?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q11. 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q12. How to organize the output audio into Artist / Album folders?

    Before converting, please click the setting button on the top-right corner, and then check the box of the "Artist/ Album" after Output Organized. Now, NoteCable program supports saving the output audio into Artist, Album, Artist/Album or Album/Artist folder for meeting various users' needs.

  • Q13. How to Make NoteCable Work Faster under Mac OS X 10.13?

    As Mac OS X 10.13 (High Sierra) includes new security measures, NoteCable iTunes Audio Converter only supports converting Apple Music at 1X speed under it with SIP enabled. So in order to convert music files at up to 20X speed, please refer to "How to Make NoteCable Work Faster under Mac OS X 10.13" to turn SIP off.

  • Q14. What to do if your Mac sound is not working after using NoteCable?

    The sound has stopped working on your Mac after using NoteCable? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

  • Q15. How to do if there is no sound in the output audio on Windows?

    Please open iTunes Preferences by clicking " Edit >> Preferences" and choose the " Playback", then select " Windows Audio Session" from the drop-down list of " Play Audio Using" and click "OK". After that, close iTunes and launch NoteCable to convert those songs again.

Video Converter FAQs

  • Q1. How can I activate or register Video Converter with registration code provided?

    Once your order has been validated, the registration code will be sent to your e-mail. Then you can simply download and install the program you purchased on your Windows or Mac computer to register it. The registered version will remove the trial version limitations. Now please refer to this guide to register NoteCable program effortlessly: How to register NoteCable programs with registration code provided.

  • Q2. How to solve the problem that NoteCable fails to read iTunes library?

    Please open iTunes Preferences by clicking " Edit >> Preferences" for Windows users or menu bar "iTunes >> Preferences" for Mac users. Please choose the "Advanced"; tab in the pop-up window, and check the box that says "Share iTunes Library XML with other applications". After that, go back to NoteCable and click "Retry" to re-load your iTunes library. For more detailed tutorial, please visit here.

  • Q3. Why do I need register Video Converter for Windows every time when I launch the NoteCable program?

    Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the program. Administrator permission required if you are prompted for an administrator password or confirmation, type the password or provide confirmation. Then the program will be launched. Please input your license information to the registration box. In this way, you needn't re-register every time.

  • Q4. Fail to upgrade the program, how to do?

    If you want to upgrade the program to the latest version, but get an error message that says: "An error occurred while extracting the archive. Please try again later." Don't worry, please directly download the latest version from the Download Center.

  • Q5. Can I convert iTunes movie with 5.1 surround audio tracks & subtitles preserved?

    Yes, Video Converter (both Mac and Windows version) supports converting iTunes movie with 5.1 audio track and subtitles preserved when choosing output as "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows version. Please make sure that you are running the latest version.

  • Q6. How can I make the program convert video faster?

    Please choose "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows version to output videos. Besides, if possible, please select the audio track and subtitle you need only, not all of them. This will help you to convert it faster.

  • Q7. How can I clip my movie? Is there any option for this?

    Video Converter supports editing iTunes movies by clipping. In order to clip your movie, please decide which part of the movie you want to clip then input the start point and end point to the program. ( Learn more )

  • Q8. I can only convert 1 minute of the iTunes movie?

    Please note that the trial version program has a 1-minute conversion limit, which means it can only convert the first minute of the video before register. If you have purchased the program, please unlock the program by registering the program with the received license info.

  • Q9. After loading iTunes movie, it stayed in wait or error?

    Before converting, make sure your Mac / Windows computer is well authorized with the same Apple ID that you used when downloading the iTunes movies.

    For the error, please check if your file name contains certain special letters which may also cause the problem. If that's the case, please rename the file with the english alphabet and see if it can solve your problem. If problem persists, please contact us for more support.

  • Q10. Why can't I find and convert my iTunes rentals any more?

    For the error, please make sure you have downloaded the rented video to your computer and it's in the valid period, hasn't expired. Please download the rental to your computer by clicking the "cloud" icon in the bottom left corner of the movie icon.

    If you still fail to add the iTunes rentals, please try to find the local file and directly drag and drop it to the program for importing and converting.

  • Q11. Does Video Converter work with the new iTunes from Windows 10 Store?

    Thanks to the developers' persistent efforts, now Video Converter is compatible with the Windows 10 Store version of iTunes. Please simply download the latest version from our Download Center.

  • Q12. Why the program crash after launching?

    Please note that the program associated with iTunes like TuneUp will cause the crash problem. Please try to turn off this kind of program then try to convert again. Or you can also launch and use the program in safe mode.

    Also, the iOS-based devices that support AirPlay will cause this problem too. If your Mac is connected with a device like Apple TV, iPad, iPhone or iPod, please disconnect device and then try again.

    In this case, please try as follows to solve problem. ( Learn more)

  • Q13. What should I do if iTunes crashes?

    For Mac users: The most common one is that you may install a plug-in called TuneUp on your Mac. To fix this problem, please simply uninstall it before you using NoteCable. But if you don't have such plug-in and don't touch iTunes during the conversion, but iTunes still crashes, please send iTunes crash report together with the log file of Video Converter to us via email.

    For Windows users: The most common one is that iTunes may be also used by other programs besides the Video Converter, or you operated the iTunes during conversion. So if you met this problem, please firstly close those programs which are launched in the background.

  • Q14. The program crashed or encounter error (1008, 1006, 1004, 1002, 1000) when I was converting a certain movie file. What is the cause?

    Please make sure you are running the latest version of Video Converter. If problem persists, please send some informations to our support email (support@notecable.com). ( Learn more)

  • Q15. Video Converter for Mac is not compatible with macOS High Sierra 10.13 or later, what should I do?

    Note: We are sorry that currently Video Converter for Mac is not compatible with macOS High Sierra 10.13 or later, it only works with macOS 10.12 or lower versions. In order to help you convert iTunes videos successfully, we offer 2 methods to make NoteCable for Mac work in this situation. ( Learn more)